Refund Policy

Last updated: 10/24/2026

1. Contact us

For cancellations, returns or a problem with an order, email info@ballinaballoons.ie or call 089 945 4333. Include your order number and a description of your request. Our business address is O’Rahilly Street, Ballina, Co. Mayo, F26 TN12, Ireland. Contact us to arrange any return; there are no walk-in collections or returns.

2. Cancellation before preparation

We offer a full refund if you cancel before we begin inflating or personalising your balloons. Contact us as soon as possible so we can check the order’s preparation status. This offer is additional to your statutory rights.

3. Online cancellation rights

For goods covered by the statutory online cancellation right, you can cancel without giving a reason from the time of ordering until we have inflating or personalising your balloons. Contact us as soon as possible so we can check the order’s preparation status, there are no walk-in collections or returns.

4. Faulty, damaged or incorrect items

If balloons arrive damaged, faulty or different from what you ordered, please contact us promptly. Photographs and your order number can help us resolve the issue, but we do not impose a short reporting deadline that removes your legal rights.

We will provide the remedy required by Irish consumer law, which may include a replacement, refund or price reduction depending on the circumstances. We cover necessary return costs for faulty or incorrect goods. Personalisation does not remove your rights concerning faults or goods not as described.

5. Missed delivery or cancellation by us

If we cannot fulfil your order, we will offer an agreed alternative or a full refund. If an agreed essential event date is missed, your statutory right to cancel for non-delivery remains unaffected. We will not require you to accept delivery after the event where the law entitles you to cancel.

6. Refund method

Refunds are issued to the original payment method unless you expressly agree otherwise. No refund processing fee is charged. Your payment provider may take additional time to display the credit.

Nothing in this policy limits your statutory consumer rights.